FAQ-q

Shipping

Shipping within the UK is free for orders over £35, and will cost £1.80 for any orders under £35.

All European orders will be charged a flat rate of £2.80 for shipping.

For orders outside the UK and EU, including USA, Canada and Australia, there is a flat £5 shipping charge per order.

Exchanges & Refunds

We need to fix that quickly and get you a replacement. Please contact us as soon as possible, and take a photo of the damage to send. We can be contacted via the contact form, chat or email shop@diedododa.com

By sending the photo, you help us work out what we can do to help ensure this doesn't happen in the future.

If you change your mind after receiving your print, we will happily exchange it for you. Bring it into our shop, or send it back to us and we will exchange it for another print of the same size.

If you don't like the order you have received for any reason and would like a refund, we have 2 options available.

For a full refund to your original payment method, we charge a £5 fee, for which you will receive a prepaid label to use to send the items back. On receipt of the items we will credit your card/paypal back.

The second option is to take the refund as a gift card which you can use to make another order. This will not cost you anything, and we will send you a prepaid label to send the items back.

Taxes

All prices on diedododa.com are shown with all taxes included. The price you see will be the price you pay.

The system will send you a receipt by email. We do not generally include physical receipts in the order. If you require a VAT receipt to be emailed to you, please contact us with your order number. Our VAT number is GB237294393.

The price you see here will be the final price you pay. Currently you should not pay any extra importing or duty taxes within Europe, however that may change in the future.

The price you see in the checkout does not include VAT, but it is the final price you will pay to us, however there may be more charges.

We have created . page detailing some other country's duties.

Many countries have free trade agreements with each other. For the UK this is currently in turmoil.  Therefore we cannot currently know what your country might charge in import duties.

Some countries charge taxes when goods arrive from abroad. If this occurs, you may receive a letter from your delivery service requiring you to pay a fee before you receive your goods. This fee may include the taxes and a service charge.

These taxes are charged to you by the government of your country and we cannot be held responsible for them.

Please check the laws in your own country if you are not sure of them, and consider any possible extra charges in calculating the total cost of your order.

The USA & Australia shouldn't charge, for example, but Canada & Singapore might. Please check the laws in your own country if you are not sure of them.

Checkout & Payment

We have a currency converter available which will allow you to see the prices in your own currency to help you make sense of them. However, whilst we may show prices in your currency, we always charge you in British Pound Sterling £, because we are based in the UK.

The currency converter is automatic and up to date, so there should not be a big discrepancy between the basket price and the final charge on your card, although your bank might charge you extra for international transactions. 

Visa, Mastercard and American Express are accepted as well as Paypal. If you are using an Apple device with Safari, you can pay with Apple Pay, and on Google devices Google Pay.

If you need to change your order, please contact us as quickly as possible so we can make the changes before we dispatch your order. There are no processes available on the website to make changes, so please use the contact us form, or chat.

The Products

We have a number of different sized prints. Our main range are all Din A4, which is 21 X 29.7 cm (8.3 X 11.7 inch). We also have Din A5 (14.8 X 21 cm - 5.8 X 8.3 inches) and Din A3 (29.7 X 42 cm - 11.7 X 16.5 inches).

Our Giclee range are in sizes 20.32 cm square (8 inch) and 30.48 square (12 inch), as well as A4, A3 and A2.

The cards, when folded closed are Din A6 (10.5 X 14.8 cm - 4.1 X 5.8 inches)

Dodo's original artwork is created in a number of different forms, including acrylic painting on canvas, paper collages, ink drawings or digital art. In those forms, however, it is extremely expensive to buy and only one person can own it. Our wish is to make our art available to everyone to decorate their homes and lives, and to make it as inexpensive as possible, so you can maybe make an art wall. The prints are made on good quality art paper (different types used), using special pigment inks on a high end printer. This means they look fabulous and last a long time.

You can use the prints in many ways, either framed or unframed. Some people leave them in the bag and tape them to the wall or lean them on the mantlepiece. Others clip them up using pegs or a clipboard, or clips on a rope across their room. You can use your creativity and find a magical way to display them.

The prints are sealed in a clear display bag with a backing board for protection.  The envelope we send them in will also have a strong backing board to protect your prints further.

A5, A4 and A3 prints are usually sent flat packed while A2 prints may be rolled in a tube. If your order contains an A2 print, the entire order may be rolled into a tube. If you have a particular preference of how you would like your prints sent, please let us know.

Frames come in so many styles, and are expensive to ship, so we have made the decision to focus only on selling the artwork. As our prints are mostly standard Din A sizes, such as A4, and A3 frames are very easily purchased from anywhere in whichever style fits your environment.

For the USA, A size frames can be more challenging, however obviously anything is possible in your country, so we have found "Frame It Easy", who offer nice frames in any size possible. Here is an example A4 frame, which can be delivered to anywhere in the US.

The cards are printed on 300gsm paper, and are folded to A6 size. They come with a colourful envelope inside a cellophane bag. You can choose the envelope colour, or we will choose one at random if you don't. The cards are blank on the inside.

The cards, when folded closed are Din A6 (10.5 X 14.8 cm - 4.1 X 5.8 inches)

Contact & Company Details

dee - doh - doh - dah

We have a retail shop in Edinburgh, where you can come and see our goodies. It is at 67 Rose Street, Edinburgh EH2 2NH. 

A number of shops are stocking a selection of our goods. Check to see if one is near you here.

You can email us at shop@diedododa.com

We can also sometimes engage in a chat,

or just fill in the following form.

The Website

We are but a small team, so if you see any errors on the website, or you maybe have an idea of how we can make it better, please let us know, by emailing stu@diedododa.com or writing it here.

If there is a question you wish we had answered, please let us know here.

We sell wholesale to trade customers at our trade website https://diedododa.trade

diedododa is operated by a company called Lime Coconut Limited. Our registered address is 5a East Preston Street, Edinburgh EH8 9QQ. The company is Registered in Scotland, and our company number is SC341514.