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FREE UK DELIVERY FOR ORDERS OVER £35
FREE UK DELIVERY FOR ORDERS OVER £35

Questions & Answers

Shipping
Are you currently sending orders out?

Yes, we have reduced the frequency, however orders are currently being dispatched. We have an expected dispatch date for your order displayed in your cart. Please keep in mind the delivery companies are also going slower, so please allow up to 2 weeks for delivery from when you order.

How much is UK Shipping?

Shipping within the UK is free for orders over £35, and will cost £1.80 for any orders under £35.

What are the shipping rates for countries within the EU?

All European orders will be charged a flat rate of £2.80 for shipping.

Do you ship worldwide?

For orders outside the UK and EU, including USA, Canada and Australia, there is a flat £5 shipping charge per order.

Exchanges & Refunds.
What should I do if my item is damaged?

Please take a picture of the packaging and the item, so we can see what happened, and put in place measures to stop it happening again. Then use the contact form here, the chat function, or email us at shop@diedododa.com, so we can send you a replacement.

I have changed my mind and would like a different print.

If you change your mind after receiving your print, we will happily exchange it for you. Bring it into our shop, or send it back to us and we will exchange it for another print of the same size and paper specification.

I have changed my mind and would like a refund.

If we haven't yet dispatched your order yet, we will happily refund you.

After we have dispatched your order, and you would like to cancel and get a refund, we have 2 options available.

You can take the refund as a gift card which you can use to make another order. This will not cost you anything, and we will send you a prepaid label to send the items back.

If you prefer a full refund to your original payment method, there will be a £5.00 fee, for which you will receive a prepaid label to use to send the items back. On receipt of the items we will credit your card/paypal back.

Taxes
Are taxes included in your prices?

All of our prices include all relevant taxes. The price you see is the price you will pay.

Can you provide a VAT receipt?

The system will send you a receipt by email. We do not generally include physical receipts in the order, although sometimes we are required to for international orders.

If you require a VAT receipt to be emailed to you, please contact us with your order number. Our VAT number is GB237294393.

Will there be extra taxes in Europe?

The price you see here will be the final price you pay. Currently you should not pay any extra importing or duty taxes within Europe, however that may change in 2021; the governments haven't released details yet.

Will there be extra taxes to countries outside Europe?

Yes, it is possible your country will impose import duties and taxes on your items. Every country has different rules. You are responsible for any taxes your country charges you.

Many countries have free trade agreements with each other. For the UK this is currently in turmoil. Therefore we cannot currently know what your country might charge in import duties.

Some countries charge taxes when goods arrive from abroad. If this occurs, you may receive a letter from your delivery service requiring you to pay a fee before you receive your goods. This fee may include the taxes and a service charge.

These taxes are charged to you by the government of your country and we cannot be held responsible for them.

Please check the laws in your own country if you are not sure of them, and consider any possible extra charges in calculating the total cost of your order. You may also be charged processing fees for collection of these taxes and duties.

The USA & Australia shouldn't charge, for example, but Canada & Singapore might. Please check the laws in your own country if you are not sure of them.

Products
What sizes do your prints come in?

We have a number of different sized prints. Our main range are all Din A4, which is 21 X 29.7 cm (8.3 X 11.7 inch). We also have Din A5 (14.8 X 21 cm - 5.8 X 8.3 inches) and Din A3 (29.7 X 42 cm - 11.7 X 16.5 inches).

Our Giclée range are in sizes 20.32 cm square (8 inch) and 30.48 square (12 inch), as well as A4, A3 and A2.

We are slowly adding larger sizes to different print ranges. If you want something particular, please ask..we might be able to arrange it for you.

What is the difference between matte and giclée prints?

The difference is in the paper. The giclée prints are printed on Hahnemuhle 308gsm fine art paper. This is a stunning acid/lignin free museum quality paper with high age resistance. Matte prints are on Archival Matte 189gsm paper. They are both printed using pigment based inks.

Do you sell originals or limited editions?

Dodo's original artwork is created in a number of different forms, including acrylic painting on canvas, paper collages, ink drawings or digital art. In their original forms, art can be extremely expensive to buy and only one person can own it. Our wish is to make our art available to everyone to decorate their homes and lives, and to make it as inexpensive as possible, so you can maybe make an art wall. We don't normally sell the originals, and we don't normally sell limited editions of the prints either, as they mostly serve to artificially raise the prices which we try to avoid.

How can I display your prints?

You can use the prints in many ways, either framed or unframed. Some people leave them in the bag and tape them to the wall or lean them on the mantlepiece. Others clip them up using pegs or a clipboard, or clips on a rope across their room. You can use your creativity and find a magical way to display them.

How do you package your prints?

The prints are sealed in a clear display bag with a backing board for protection. The envelope we send them in will also have a strong backing board to protect your prints further. A5, A4 and A3 prints are usually sent flat packed while A2 prints may be rolled in a tube. If your order contains an A2 print, the entire order may be rolled into a tube. If you have a particular preference of how you would like your prints sent, please let us know.

Do you supply frames?

Frames come in so many styles, and are expensive to ship, so we have made the decision to focus only on selling the artwork. As our prints are mostly standard Din A sizes, such as A4, and A3 frames are very easily purchased from anywhere in whichever style fits your environment.

There are probably also framing stores located close to you, which will be able to assist you in finding the best frame for your home from hundreds of styles.

What sizes are your greeting cards?

Our cards are printed on FSC certified 300gsm Callisto Diamond White board.

The majority of our cards are Din A6 in size when folded closed. (10.5 X 15 cm - 4.1 X 5.9 inches)

We also have a series of cards (Exotic Birds) which are square, 15cm X 15cm. (5.9 inches).

Do your cards come with envelopes?

Most of our cards come with a colourful envelope, the colour of which you can choose on the product page, or we will choose one at random if you don't. The square cards come with white envelopes only.

Contact & Company Details
How do I pronounce diedododa?

dee - doh - doh - dah

What does diedododa mean?

diedododa is a direct translation into human of the sound a cat makes when it purrs.

Do you have a retail shop?

We have a retail shop in Edinburgh, where you can come and see our goodies. It is at 67 Rose Street, Edinburgh EH2 2NH.

What are your contact details?

Our email address is shop@diedododa.com

or fill in our contact form.

I've got an idea for your website..or I found an error.

We are only a small team, so if you see any errors on the website, or you maybe have an idea of how we can make it better, please let us know by writing it here.

I have a question I cannot find an answer for.

If there is a question you wish we had answered, please let us know.

Can I order bulk for trade or wholesale prices?

We sell wholesale to trade customers at our trade website - https://diedododa.trade

What are your legal ownership details?

We are but a small privately owned business, located in Edinburgh, Scotland.

diedododa is the trading name of our company which is tropically named Lime Coconut Limited. Our registered address is 5a East Preston Street, Edinburgh EH8 9QQ. The company is Registered in Scotland, and our company number is SC341514.