FAQ

How much is shipping?

All deliveries cost £2.50 to anywhere in the world.

We ship from the United Kingdom by standard 1st class Royal Mail.

What taxes will be charged?

All of our prices are tax inclusive, so whatever you see in the basket is the price you will pay, allowing for currency conversions.

Some countries charge taxes when goods arrive from abroad. As we are based in the EU, this will affect nobody in Europe. The USA & Australia shouldn't charge, for example, but Canada & Singapore might. Please check the laws in your own country if you are not sure of them.

What currency will I be charged in?

While we show prices in your currency, we always charge you in British Pound Sterling £, because we are based in the UK. The currency converter is automatic and up to date, so there should not be a big discrepancy between the basket price and the final charge on your card, although some banks do charge extra for international transactions. Paypal do not charge extra, and do the conversion before your bank, so if in doubt checkout with PayPal.

Can I get a refund?

Sure, just email us at shop@diedododa.com, or use the contact form, and we will organise that. Please understand that we might require you to pay for the return shipping.

What size are the prints?

We have a number of different sized prints. Our main range are all Din A4, which is 21 X 29.7 cm (8.3 X 11.7 inch). We also have Din A5 (14.8 X 21 cm - 5.8 X 8.3 inches) and Din A3 (29.7 X 42 cm - 11.7 X 16.5 inches).

Our Giclee range are in sizes 20.32 cm square (8 inch) and 30.48 square (12 inch).

The cards, when folded closed are Din A6 (10.5 X 14.8 cm - 4.1 X 5.8 inches)

How are the prints packaged?

The prints are sealed in a clear display bag with a backing board for protection.  The envelope we send them in will also have a strong backing board to protect your prints further.

What exactly are the prints?

Dodo's original artwork is created in a number of different forms, including acrylic painting on canvas, paper collages, ink drawings or digital art. In those forms, however, it is extremely expensive to buy and only one person can own it. Our wish is to make our art available to everyone to decorate their homes and lives, and to make it as inexpensive as possible, so you can maybe make an art wall. The prints are made on good quality art paper (different types used), using special pigment inks on a high end printer. This means they look fabulous and last a long time.

You can use the prints in many ways, either framed or unframed. Some people leave them in the bag and tape them to the wall or lean them on the mantlepiece. Others clip them up using pegs or a clipboard, or clips on a rope across their room. You can use your creativity and find a magical way to display them.

Do you offer framing?

Frames come in so many styles, and are expensive to ship, so we have made the decision to focus only on selling the artwork. As our prints are mostly standard Din A sizes, such as A4, and A3 frames are very easily purchased from anywhere in whichever style fits your environment.

For the USA, A size frames can be more challenging, however obviously anything is possible in your country, so we have found "Frame It Easy", who offer nice frames in any size possible. Here is an example A4 frame, which can be delivered to anywhere in the US.

What are the cards like?

The cards are printed on 300gsm paper, and are folded to A6 size. They come with a colourful envelope inside a cellophane bag. You can choose the envelope colour, or we will choose one at random if you don't. The cards are blank on the inside.

Why doesn't this website have a popup asking me to subscribe to your newsletter?

Because we like you. Of course you can still subscribe to our newsletter by filling in your email at the bottom of the page. You will receive an email asking you to confirm it. We will not spam or pass on your email address ever.

Can I visit your shop?

We currently sell at The Royal Mile Market in the Tron Kirk on the High Street in Edinburgh, Scotland. Our studio is at 5a East Preston Street Edinburgh but we only open that to the public on random occasions. 

 

If something is wrong..

Our whole aim in everything we do is to bring happiness and joy to other people, so if there is a problem with your purchases please let us know so we can fix it as soon as we can. Email us at shop@diedododa.com to let us know.